Over the past 30 years, we’ve grown from humble beginnings with a single computer to a global technology company (ASX-300 listed company, JIN). Partnering with over 15,000 good causes worldwide and helping raise more than $260 million last financial year. Innovation isn’t just part of what we do; it’s who we are.

We develop cutting-edge solutions empowering our lottery and not-for-profit partners to raise funds for their vital causes. We believe in fostering an environment where talented people can innovate, grow their careers, develop new skills, and have fun.

Our UK company Gatherwell provides lottery, raffle and prize draw management technology, payment solutions, as well as strategy, compliance and marketing support. Gatherwell works with over 100 local authorities across the UK as well as charities, sports clubs, not-for-profits and for-purpose campaigns.

What will you be doing?

As a Client Account Manager, you will be the primary point of contact for a selection of Gatherwell’s portfolio of 180+ clients. Working closely with a small internal team, you will plan, deliver, and share best-practice initiatives that help clients operate and grow their lottery fundraising income, while ensuring they remain fully compliant at all times.

What Your Day-to-Day Will Look Like

• You will support clients as they move from onboarding into active lotteries, ensuring they have the tools, knowledge and guidance to succeed.

• You will develop, manage and deliver tailored account management plans, introducing both ongoing and new initiatives that drive sustainable growth in lottery fundraising income. By taking the time to understand each client’s organisation, objectives and lottery performance, you will ensure every initiative is relevant, effective and aligned to their goals.

• You will act as the primary point of contact for your clients, working closely with internal teams to deliver initiatives, manage communications and build strong, trusted relationships.

• You will identify patterns, efficiencies and opportunities across your portfolio, grouping similar clients who could benefit from shared initiatives, and communicating insights to technical and product teams to help shape future development.

• You will support clients with compliance requirements in line with the Gambling Commission’s Licence Conditions and Codes of Practice.

• You will monitor performance and share clear reports and insights with your manager and the wider business.

What Success Looks Like

Within 3 months, you have built strong relationships with your clients as they move into active lottery operations, developed clear account plans based on their goals and compliance needs, and established smooth day‑to‑day communication with internal teams.

Within 6 months, you are leading regular performance reviews, delivering accurate monthly reporting, supporting clients with LCCP compliance, and identifying shared initiatives or efficiencies across similar clients. Your communication is clear, constructive, and well‑documented.

Within 12 months, you are a trusted advisor to your portfolio, driving measurable improvements in lottery performance, compliance confidence, and sustainable income growth. You manage challenging situations professionally, contribute insights to product and process development, and consistently deliver organised, solutions‑focused client support.

What You’ll Be Able to Bring to the Role

• Be human! Our clients thrive off authenticity and approachability. You will be a natural relationship builder, active listener, and team player.

• Demonstrable experience of success in a client services, relationship management, or account management role, including account growth and management of service delivery to an SLA, where applicable.

• Customer-focused mindset with a commitment to delivering exceptional service (Maintaining our exceptional industry excellence of 97% CSAT and 73 in NPS).

• Demonstrate resilience and professionalism when managing challenging client situations and regulatory requirements, including engagement with the Gambling Commission.

• Adapt communication style confidently to suit different stakeholders, pivoting effectively in live discussions and written correspondence.

• Competent use of tools, including G-Suite and collaboration with remote teams via Slack and similar platforms.

Preferred

• Experience working as a third party to the charity/third sector and/or with local authorities

• Proficient in working with data. With the ability to analyse, interpret, plan and present based on findings and trends

• Previous experience within a lottery business and/or vendor to the lottery industry

Salary Banding: £32,000-£35,000 per annum, depending on experience

Our Ways of Working

At Gatherwell, we value balance and flexibility. Based in Manchester and working out of our modern Ancoats office, our hybrid working model blends in-office collaboration (around three days per week) with the freedom to work from home. You will be part of a UK-wide team, collaborating closely with colleagues across the country, in a role that offers flexibility, engagement and the opportunity to make a real impact.

Why Join Gatherwell?

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At Gatherwell, our team thrives because we invest in our people. Here’s what you can expect from us;

• A regional bonus scheme that rewards your contributions, dependent on company performance.

• 25 days annual leave + public holidays + your birthday off.

• Access to our Employee Assistance Program, providing counselling and coaching.

• Optional private medical insurance and medical cash plan.

• Life Cover

• Fortnightly Uber Eats allowance

• Reward & Recognition programme and length of service benefits.

• The freedom to work from almost* anywhere in the world for up to 4 weeks a year.

• Dog-friendly office

Candidates who are offered a position will be required to complete pre-employment checks through our partner, Checkmate, which will include referencing, Right to Work in the UK and DBS checks. We are, unfortunately, unable to offer sponsorship opportunities.

We are a 2025 Circle Back Initiative Gold Employer – we commit to responding to every applicant.